Tempo Upgrade Trouble or Questions? We have Answers!

2009-11-22 19:00:00 -0500

Over the weekend we rolled out a pretty extensive update to Tempo, our time-tracking service. Some of the changes have been confusing for our customers, so we’d like to take a quick stab at some of the common questions we’re getting and put them here on the blog.

I got an email about my URL changing, is this real?

Yes, it is! If you go to https://app.keeptempo.com, you’ll see that you can’t just go right on in anymore, you have to specify an account, or go directly to the account URL you got in that email. For instance, we access Tempo at https://zetetic.keeptempo.com. If you are having trouble finding your account, please get in touch!

What changed?

Before the upgrade, every user on Tempo had one unique profile, and worked with other unique users by grouping them together in various projects. The way Tempo works now is that users are grouped under a proper account, with an owner. For some Tempo customers, in particular for paying customers who shared projects with other paying users, they find themselves with more one account or domain that they can log into, and some of their time is in one account, and some of their time is in the other accounts.

To that end we have tried to make it as convenient as possible to use multiple accounts by hosting them on separate domains. That means you can keep a logged-in session to both your account and another person’s account in your browser at any time. You will still be able to run reports, log time, view data, etc.

Why did this change?

These changes were really critical for Tempo to continue operating effectively. As the system has grown there has been growing confusion on the part of new and existing users about the way that groups of people use Tempo. Previously there was no clear account owner, customized domain name, or centralized user administration, which added to the problem. Some companies even required multiple pay plans to support their needs, etc. While many of our customers had a clear understanding of the old “shared account” workflow, most people who tried out Tempo experienced problems setting up their company, creating projects and working with groups. Thus, this upgrade re-organized the model to make everything more consistent.

My time / co-worker / project is missing, help!

Don’t worry, your data is still here! We created an account for all paying users, and for all free users who had their own time outside of time logged to projects on paying accounts. Projects were moved under the account of the user who created them. If you would like us to consolidate your projects under one account, we’re ready and happy to help, please get in touch.

Am I being charged more now?

No! No one is being forced to upgrade, we’ve grand-fathered the plans of all our existing customers.

Do I have to upgrade because I have N users?

Nope! You may have noticed that our new plans charge users by how many people are in their account, as opposed to how many people they can have per project. Because this would be quite an unpleasant change for our existing customers, we decided to hook it up:

We calculated the total number of users you work with, added 2, and set that as the number of maximum users for your account. Previously, our plans were limited by people-per-project. So, if four was your limit, you could potentially have been working with 20 other people as long as they were on different projects (and your projects are unlimited). In that case you’d end up with a new limit of 22 users! For free!

Why has the Mac OS X Dashboard Widget stopped working?

Make sure you’ve updated the Site setting on the back of the widget to correspond with the new URL for your account, and that you use https! (e.g. we use https://zetetic.keeptempo.com). Make sure you leave off any trailing slash, or it won’t work (we’ll get to fixing that in an update to the widget).

Is the bookmarklet broken?

You just need to grab the updated bookmarklet. Log into your Tempo account, go to the Time screen, and grab it from the Time Entry form at the top of the screen.

How do I get to the mobile version?

For some mobile devices, we provide the mobile view automatically, but for some newer or unrecognized devices, you can click the ‘Switch to Mobile View’ link on the login screen. We will be adding a link to the mobile view from inside the application very soon for logged-in users.

Another option is to go to https://m.keeptempo.com. You will be shown a mobile version of the account lookup screen. Simply tap in your domain name or lookup your account, and you will be redirected to the mobile time entry screen for your account.

Why does it say that my billing info needs to be updated?

Because there’s a bug that we’re working on fixing right now! We have a list of affected users, but feel free to send us an email anyway if you want to be kept abreast of this issue once it is resolved.

Can I request my own subdomain? Or change it my self?

Absolutely! If you are the account owner, log in to your account, and click the Account tab from the left-side menu. Click the ‘change domain’ link on this screen and you’ll be taken to the form for changing your sub-domain.

We will keep updating this post today if we identify more issues.

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