• Android
  • iOS
  • macOS
  • Windows

Troubleshooting Codebook Cloud Auto Sync

Codebook Cloud is the sync service that automatically performs a real time sync of your data. If you are having trouble setting up Codebook Cloud Sync, please try these troubleshooting steps.

You need a Codebook Cloud account with an active subscription in order to use the Codebook Cloud Sync Service.

  1. Sign in to your Codebook Cloud Account here

  2. View Subscription Info from the Codebook Cloud Dashboard with the Subscription Status button.

    Auto Sync Enabled

How To Check Sync Preference »

On android

To View Codebook Cloud Sign In Status: Home -> Sync

When the Service is Codebook Cloud, the email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On ios

To View Codebook Cloud Sign In Status: Sync

When the Service is Codebook Cloud, the email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On macos

To View Codebook Cloud Sign In Status: Codebook ->Settings... -> Sync

The email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On windows

To View Codebook Cloud Sign In Status: File ->Preferences -> Sync

The email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On android

To View Codebook Cloud Sign In Status: Home -> Sync

When the Service is Codebook Cloud, the email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On ios

To View Codebook Cloud Sign In Status: Sync

When the Service is Codebook Cloud, the email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On macos

To View Codebook Cloud Sign In Status: Codebook ->Settings... -> Sync

The email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On windows

To View Codebook Cloud Sign In Status: File ->Preferences -> Sync

The email of the account that is signed in is displayed.

Codebook Cloud Account Signed In

On android

  1. To enable Codebook Cloud Auto Sync: Home -> Sync
  2. Toggle Auto Sync to on

    Auto Sync Enabled

On ios

  1. Sync
  2. Toggle Auto Sync to on

    Auto Sync Enabled

On macos

There are two ways to enable Codebook Cloud automatic Sync

  1. From the Settings Menu

    1. Codebook -> Settings... -> Sync
    2. Check the box Automatically Sync with Codebook Cloud

      Enable Codebook Cloud Auto Sync

  2. From the Sync Menu

    1. Settings -> Sync
    2. ClickEnable Automatic Sync

      Enable Codebook Cloud Auto Sync

On windows

  1. To Enable Codebook Cloud Auto Sync: Sync -> Sync

  2. Click Enable Codebook Cloud Auto Sync to on

    Auto Sync Enabled

Check Codbook Cloud System Status

Resolving Codebook Cloud Sync Errors

Codebook Cloud automatic sync is intended to run smoothly without user interaction automatically syncing your Codebook data between your devices as you make changes. Errors should rarely occur, but here are some of the possible errors and their resolutions.

These errors disable auto sync. When the error is corrected, you must

On android

  1. To enable Codebook Cloud Auto Sync: Home -> Sync
  2. Toggle Auto Sync to on

    Auto Sync Enabled

On ios

  1. Sync
  2. Toggle Auto Sync to on

    Auto Sync Enabled

On macos

There are two ways to enable Codebook Cloud automatic Sync

  1. From the Settings Menu

    1. Codebook -> Settings... -> Sync
    2. Check the box Automatically Sync with Codebook Cloud

      Enable Codebook Cloud Auto Sync

  2. From the Sync Menu

    1. Settings -> Sync
    2. ClickEnable Automatic Sync

      Enable Codebook Cloud Auto Sync

On windows

  1. To Enable Codebook Cloud Auto Sync: Sync -> Sync

  2. Click Enable Codebook Cloud Auto Sync to on

    Auto Sync Enabled

  • In order to sync, all of your devices must be running a version of Codebook that uses the same database schema (layout). Not all updates will cause a schema change. This error occurs when one or more of your devices have not been updated to use the latest schema. To correct this error, install the latest version of Codebook on the device getting the error

    How To Update To Latest Version of Codebook »

    On android

    To access database information: Home -> Settings -> Database Information

    Database Information

    On ios

    To access database information: More -> Settings -> Database Information

    Database Information

    On macos

    To access database information: File -> Database Information

    Database Information

    On windows

    To access database information: File -> Database Information

    Database Information

  • You must use the same Sync Key on all of your devices. If you are receiving this error while using Codebook Cloud auto sync, the device that is receiving this error does not have the same Sync Key that was used when you began syncing with Codebook Cloud. To correct this error, update the Sync Key to the Sync Key that is correctly syncing with Codebook Cloud. (instructions below).

    Follow the steps for Correcting a Sync Key Mismatch - One Device is Able to Sync linked here

  • The error can occur when there is a (local) changeset is not been received by Codebook Cloud. To correct the error, delete the Codebook Cloud remote from the Sync Information screen. This will cause Codebook to perform a full Codebook Cloud sync on this device.

    On android

    1. To access sync information: Home -> Sync
    2. Scroll down to the DEBUG section
    3. Long tap on the Codebook Cloud Remote
    4. Delete Changeset Remote

      Sync Information Sync Information  - Delete Remote

    On ios

    1. To access sync information: Sync
    2. Scroll down to the DEBUG section
    3. Tap Sync Information
    4. Tap on the Codebook Cloud Remote
    5. Tap Delete Remote

      Sync Information - DEBUG Sync Information  - List of Remotes Sync Information  - Delete Remote

    On macos

    1. To access Sync Information: Sync -> Sync Information...
    2. Click the Delete button to delete the Codebook Cloud Changeset Remote

      Sync Information

    On windows

    1. To access the sync remote information: File -> Database Information
    2. Right-click on the Codebook Cloud Remote
    3. Click - Delete Synchronization remote 'Codebook Cloud'

      Sync Information Sync Information - Delete Remote

  • This error can be caused when a your device has lost network connection. Check your connection and reconnect.

  • Contact Codebook Support for instructions for your specific situation.

More Info