PingMe Hiccup

2007-08-16 20:00:00 -0400

PingMe experienced a service interruption starting shortly after 5pm EDT on the 16th that interfered with the delivery of outbound pings. The issue affected approximately 60 people whose messages were either delayed or not delivered.

I’d like to report that we were able to identify and resolve the problem and that we have taken steps to protect against this happening again. We’ve also added multiple monitors as an added precaution.

We know that you rely on PingMe for timely and accurate reminders so we take this type of problem very seriously and sincerely apologize for any inconvenience. If you are one of the people affected we will let you know directly, but anyone can feel free to contact us (support at gopingme dot com) with questions or concerns.

Update 08/18/07 – Here is some additional information on the useful new monitors that we’ve added…

1. A proactive monitor that alerts us of any ping waiting for delivery for more than a few minutes
2. A reactive monitor that alerts us to any ping who’s delivery was delayed by more than a few minutes
3. A primary monitor that continuously checks dispatch and receipt services to ensure availability and actively restart if there are problems
4. A secondary monitor that alerts support if the dispatch service becomes unavailable
5. A monitor that checks the availability of our web and mail services from multiple remote networks
6. Daily reporting of delivery time statistics and error reports

PingMe has been live for almost 6 months and this is the first outage of its kind. We’re taking it seriously and working hard to make PingMe the most reliable service possible.

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